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Privacy Policy

ARCTIC ELEVATION® PRIVACY POLICY

Last Updated: February 2026

Arctic Elevation (“Arctic Elevation,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you:

  • 1. visit or interact with our websites, mobile applications, and online services that link to this Privacy Policy (collectively, the “Technology Services”); and/or

  • 2. book, purchase, or receive services at Arctic Elevation corporate locations or independently owned and operated franchise locations (collectively, the “Services”).

As used in this Privacy Policy, “Arctic Elevation” may include our affiliate, Arctic Franchising, LLC, as applicable. If you do not agree with this Privacy Policy, do not use our Technology Services or Services.

1. IMPORTANT FRANCHISE NOTICE

Many Arctic Elevation locations are independently owned and operated franchises. Privacy practices may vary by location based on local operations and legal requirements.

  • When you engage with a specific location, that location may act as a separate business that collects and uses information for its operations.

  • Certain systems (e.g., centralized booking, membership platforms, marketing tools) may be provided by or shared with Arctic Elevation and/or service providers supporting the brand and its locations.

Where required, the location you visit may provide additional notices (including medical privacy or consumer health data notices) that apply to you.

2. INFORMATION WE COLLECT

We collect information in three main ways: (A) directly from you, (B) automatically through technology, and (C) from third parties.

A. Information You Provide

Depending on how you interact with us, we may collect:

Identifiers & Contact Info

  • Name, email, phone number, mailing address, date of birth (where needed for services), account login credentials.

Scheduling & Transaction Data

  • Appointment history, service selections, memberships, package purchases, payment status, and related records.

Note: Payment card data is typically processed by a third-party payment processor; we may receive limited payment-related information (e.g., last four digits, tokenized payment data, billing status).

Health-Related Information (Consumer Health Data)

  • Information you provide in intake or screening processes (e.g., allergies, contraindications, health history, weight loss program data, treatment preferences), and other wellness-related details you choose to provide. This may be considered “consumer health data” under certain state laws even if it is not “PHI” under HIPAA.

Communications

  • Messages sent through forms, email, chat, phone recordings (where permitted), SMS, social media interactions, and customer support inquiries.

Photos/Media (If You Choose to Provide)

  • Before/after photos, profile photos, testimonials, or other content you submit.

B. Information Collected Automatically

When you use our Technology Services, we may collect:

  • IP address, device identifiers, browser type, operating system

  • Approximate location (derived from IP); precise location only if you enable device permissions

  • Pages viewed, time spent, clicks, referral URLs, and interactions

  • Cookies, pixels, SDKs, and similar technologies

C. Information From Third Parties

We may receive information from:

  • Booking, membership, CRM, payment, or customer support platforms

  • Advertising/analytics partners (subject to your settings and applicable law)

  • Franchise locations and affiliated entities

  • Social media platforms (depending on your settings)

3. HOW WE USE INFORMATION

We use information for legitimate business purposes, including to:

  • Provide and administer Technology Services and Services (appointments, memberships, support)

  • Communicate with you (confirmations, updates, support responses)

  • Personalize your experience and improve services

  • Maintain safety, security, fraud prevention, and compliance

  • Conduct analytics and internal reporting

  • Market and advertise (subject to your preferences and applicable law)

  • Meet legal obligations and enforce agreements

We do not use consumer health data for advertising in ways prohibited by law and we restrict use of health-related information to what is necessary to provide requested services unless we have consent or another lawful basis.

4. COOKIES, TARGETED ADVERTISING & ANALYTICS

We and our service providers may use cookies and similar tools to operate our Technology Services and to understand usage.

Cookie Types We May Use

  • Strictly Necessary

  • Performance/Analytics

  • Functional

  • Advertising/Targeting

Your Choices

  • Cookie Preferences: [Insert Cookie Preferences Link/Button]

  • Browser Controls: You can reject cookies in your browser settings, however some features may not function.

  • Targeted Ads Opt-Out: You may opt out of interest-based advertising through industry tools and browser/device controls.

5. HOW WE DISCLOSE INFORMATION

We do not sell your personal information in the traditional sense (i.e., for money). However, some states define “sale” or “share” broadly, including some advertising disclosures. We provide opt-out choices where required. We may disclose information to:

A. Service Providers & Vendors

Companies that help us operate (e.g., scheduling, payments, analytics, hosting, SMS delivery, customer support). They are contractually required to protect information and use it only for authorized purposes.

B. Franchise Locations & Affiliated Entities

To administer memberships, appointments, customer support, and brand operations.

C. Medical/Clinical Partners

Some services may be delivered through independently contracted licensed professionals and medical oversight arrangements. Disclosures may occur as necessary for service delivery and compliance.

D. Legal, Safety, and Business Transfers

  • To comply with law, subpoena, court order, or regulatory request

  • To protect rights and safety, investigate fraud, and enforce agreements

  • In a merger, acquisition, restructuring, or asset sale (subject to lawful protections)

E. Advertising/Analytics Partners

We may disclose certain online identifiers and activity data for analytics and marketing, subject to your preferences and applicable law.

6. SMS / A2P TEXT MESSAGING PRIVACY

If you provide your mobile number and opt in, we may send you appointment-related texts and, if separately opted in, promotional texts.

  • Opt-Out: Reply STOP to unsubscribe.

  • Help: Reply HELP for assistance.

  • Rates: Message and data rates may apply.

Mobile Information Sharing Commitment (Important)

We do not share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with aggregators and providers of text messaging services necessary to deliver messages.

7. CONSUMER HEALTH DATA

Some information you provide such as intake details, contraindications, weight loss program details, or treatment selections may be regulated as consumer health data under certain state laws. Where applicable, we will:

  • Provide required disclosures about collection and use of consumer health data

  • Obtain consent where required before collecting or sharing certain consumer health data

  • Provide rights to access and delete consumer health data (subject to lawful exceptions)

  • Not “sell” consumer health data without legally required authorization (where applicable)

  • Not use prohibited geofencing practices around healthcare facilities for data collection or advertising where restricted by law

8. HIPAA & MEDICAL PRIVACY

Arctic Elevation includes franchised locations and service models that may vary.

  • Some locations and/or clinical partners may be subject to HIPAA or state medical privacy laws depending on how services are delivered and documented.

  • If HIPAA applies to a specific location or provider, you may receive a separate HIPAA Notice of Privacy Practices.

Important: Not all communications through the Website (including standard email and web forms) are secure or HIPAA-compliant. Please do not submit highly sensitive medical information through unsecured channels unless specifically instructed through a secure portal.

9. YOUR PRIVACY RIGHTS & CHOICES

Depending on your state of residence, you may have rights to:

  • Access information we hold about you

  • Correct inaccurate information

  • Delete information (subject to exceptions)

  • Obtain a copy / portability

  • Opt out of targeted advertising and certain disclosures defined as “sale” or “sharing”

  • Limit use/disclosure of sensitive information (where applicable)

  • Appeal decisions on your requests (where required)

Submitting Requests

Or email: info@arcticelevation.com with subject “Privacy Request”. We will verify your identity before processing requests. You may designate an authorized agent where permitted by law.

California Residents

California residents may have the right to opt out of “sale” or “sharing” (as defined by California law), access, delete, correct, and limit certain uses of sensitive personal information.

  • Limit Use of Sensitive Personal Information: We will not discriminate against you for exercising your rights.

Other States (Including CO, CT, VA, FL and others)

Residents of states with privacy laws may exercise similar rights, subject to scope and exceptions under applicable law. Where required, you may appeal our decision using the Contact section below.

10. DATA RETENTION

We retain information as long as reasonably necessary to:

  • Provide services and maintain your account

  • Meet legal, tax, regulatory, and contractual obligations

  • Resolve disputes and enforce agreements

  • Maintain business records and security

Retention periods may vary by category of information and location requirements.

11. DATA SECURITY

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is 100% secure. You use the Technology Services at your own risk, and we cannot guarantee absolute security.

12. CHILDREN’S PRIVACY

Our Technology Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. If we learn we have collected such information, we will delete it.

13. THIRD-PARTY LINKS

Our Technology Services may link to third-party websites or services. We are not responsible for their privacy practices. Please review third-party policies before providing information.

14. INTERNATIONAL USERS

Our Technology Services are intended for use in the United States. Information may be processed and stored in the United States. If you access our Technology Services from outside the U.S., you consent to this processing and storage.

15. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. If we make material changes, we will post an updated version and may provide additional notice (e.g., email or banner notice) as required by law. Your continued use of the Technology Services after updates constitutes acceptance of the updated policy.

16. CONTACT US

Questions or requests may be submitted to:

Arctic Elevation

1133 Lake Washington Blvd N

Renton, WA 98056

Attn: Privacy Officer

Email: info@arcticelevation.com