TERMS & CONDITIONS

Effective Date: 2026

These Master Terms & Conditions (“Agreement”) govern your access to and use of: The Arctic Elevation website (“Website”), all Arctic Elevation-owned locations, all independently owned and operated franchise locations, and all services, treatments, memberships, and products.

By accessing the Website, booking services, purchasing products, or receiving treatment, you agree to be legally bound by this Agreement. If you do not agree, discontinue use immediately.

1. Corporate Structure & Franchise Disclosure

Arctic Elevation is a Washington-formed franchisor that licenses its brand, systems, and intellectual property to independently owned and operated franchise locations. Each franchise location is a separate legal entity, maintains independent ownership, controls day-to-day operations, employs and supervises its own staff, and contracts independently with licensed medical professionals.

Nothing in this Agreement creates a partnership, a joint venture, an agency relationship, an employment relationship, or a centralized healthcare provider relationship. Brand standards do not constitute operational control. Claims relating to services must be brought against the specific franchise location where services were rendered, except where otherwise required by law.

2. Eligibility

You must be at least eighteen (18) years old to use our Website or receive services unless otherwise permitted by law with proper consent.

3. Medical Disclaimer & No Physician-Patient Relationship

Website content is informational only and does not constitute medical advice. Medical services (including IV therapy, NAD+, neurotoxins, Botox, weight loss services, and aesthetic treatments) are provided under supervision of licensed professionals contracted by each franchise location. Treatment decisions are made solely at the local provider level. Results are not guaranteed and vary by individual.

4. Assumption of Risk & Service-Specific Acknowledgment

You voluntarily assume all risks associated with services including but not limited to: Cryotherapy (cold injury, dizziness, cardiovascular stress), Cold Plunge (cardiovascular strain), Red Light Therapy, Compression Therapy, Infrared Sauna (dehydration or overheating), Mild Hyperbaric Oxygen Therapy (mHbOT), IV Therapy (bruising, infiltration, infection), NAD+ Therapy, Botox / Neurotoxins (asymmetry, temporary side effects), Weight Loss Services (variable metabolic results), and Esthetic procedures.

Aesthetic results are subjective. Dissatisfaction does not constitute negligence. You release Arctic Elevation (parent), franchisees, officers, employees, contractors, and affiliates from liability except in cases of gross negligence or willful misconduct.

5. Appointment Policies

Late Cancellation

Appointments cancelled within 24 hours incur a 50% charge of the non-member service price, charged to the card on file.

No-Show

Failure to appear results in a 50% charge of the non-member service price, charged to the card on file.

Services Covered

Includes but not limited to: IV Drip Therapy, NAD+ Therapy, Weight Loss Services, Botox & Neurotoxins, Cryotherapy, Red Light Therapy, Compression Therapy, Cold Plunge, Esthetics, mHbOT, and Infrared Sauna.

Late Arrival

Arrivals more than 15 minutes late may require rescheduling. Fees may apply.

6. Payment Authorization & Chargeback Protection

By booking services, you authorize storage and charging of your payment method. You agree not to initiate chargebacks without first providing written notice and an opportunity to resolve the issue. Fraudulent chargebacks may result in collections action and recovery of associated costs.

7. Refund Policy

All services rendered are non-refundable. Packages, memberships, prepaid services, and promotional sales are non-refundable unless required by law.

8. Limitation of Liability & Damages Cap

To the fullest extent permitted by law: Neither Arctic Elevation nor any franchise location shall be liable for emotional distress damages, pain and suffering beyond proven economic loss, lost income or opportunity, consequential or incidental damages, or punitive or exemplary damages. Total recoverable damages shall not exceed the amount paid for the specific service giving rise to the claim.

9. One-Year Limitation Period

To the extent permitted by law, any claim arising from services must be filed within one (1) year from the date services were rendered. Failure to file within that time permanently bars the claim.

10. Mandatory Pre-Arbitration Mediation

Before initiating arbitration, parties must engage in confidential mediation. Written notice is required, mediation must occur within 60 days, and it must be conducted in the state where services were rendered. Failure to participate in good faith mediation may bar recovery of attorneys’ fees.

11. Binding Arbitration Agreement

If mediation fails, disputes shall be resolved exclusively through binding arbitration. This applies to medical malpractice claims, personal injury claims, contract disputes, consumer protection claims, advertising claims, and franchise liability claims.

Federal Arbitration Act

This Arbitration Agreement is governed by the Federal Arbitration Act and Washington law.

Medical Services Arbitration Acknowledgment

By receiving medical or aesthetic services, you expressly waive the right to file a lawsuit in court, the right to a jury trial, and the right to participate in class actions. Arbitration is a material condition of receiving services.

No Class or Representative Actions

All claims must be brought individually.

Arbitration Administration

Administered by the American Arbitration Association (AAA). Location: State where services were rendered OR Washington (at Arctic Elevation’s election). Arbitrator decisions are final and binding.

12. Accessibility Commitment (ADA)

Arctic Elevation strives to comply with WCAG 2.1 Level AA accessibility standards. If you experience difficulty accessing the Website, contact: info@arcticelevation.com | (425) 400-2925. We will make reasonable efforts to provide access in accordance with applicable law.

13. Electronic Communications & SMS Consent

By providing your phone number, you consent to receive appointment confirmations, reminders, service notifications, and promotional messages if opted in. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Consent is not a condition of purchase.

14. Privacy, Health Information & Cybersecurity

We may collect personal and health-related information in connection with services. Certain franchise locations may be subject to HIPAA or applicable state privacy laws. Not all Website communications are secure or HIPAA-compliant. You agree not to transmit sensitive medical information through unsecured forms. While we use commercially reasonable safeguards, no system guarantees absolute security. We are not liable for cyber incidents beyond our reasonable control except as required by law.

15. User Content

If you submit reviews, testimonials, or media, you grant Arctic Elevation a royalty-free license to use such content for marketing. You represent submissions are truthful and lawful.

16. Children’s Privacy

This Website is not directed to children under 13. We do not knowingly collect personal information from children without parental consent.

17. Force Majeure

No location shall be liable for delays due to natural disasters, public health emergencies, government orders, supply chain disruptions, or utility failures.

18. Intellectual Property

All trademarks, branding, and proprietary materials remain exclusive property of Arctic Elevation. Unauthorized use may result in legal action.

19. Indemnification

You agree to indemnify and hold harmless Arctic Elevation and franchise locations from claims arising from misuse of services, violation of this Agreement, false medical disclosures, or fraudulent payment disputes.

20. Governing Law

Except where federal law applies, this Agreement is governed by Washington law. Nothing waives non-waivable consumer rights in states where services are rendered.

21. Severability

If any provision is unenforceable, the remainder remains in effect.

22. Entire Agreement

This Agreement supersedes all prior communications and agreements.